Legal Information

HELLO DUBROVNIK, obrt za promidžbu, vl. Ana Matušić
Vukovarska 17, 20 000 DUBROVNIK
OIB: 35063503007
IBAN: HR20 2407000 1100022373
BIC: OTPVHR2X
Phone: +385 99 674 2333
E-mail: book@croatialuxuryconcierge.com

Privacy Policy

The Privacy policy provides in complete transparency information about how we collect, use and share your personal data. By using this website, you agree to our Terms & Conditions. If you do not accept them, please do not use this website and leave it immediately.

We retain personal data only as much as it complies with the law. We are legally obliged to preserve all issued invoices for 10 years. We keep the information collected through the contact form and email for a maximum of 5 years after the query is sent. We keep information about the use of the website (non-personal) collected through cookies (Google Analytics) for 2 years.

We collect data in two ways: you provide it to us via the contact form or e-mail, or they are delivered automatically, through the use of our website. The information we collect automatically are described in detail in the Cookie Terms & Conditions and do not include personal data. All information collected by these cookies is aggregated and anonymous.

In the electronic communication, we might collect the following personal data:

– first and last name
– phone number
– e-mail
– state
– street and house number
– city
– zip code
– company or trade name
– company or trade address
– company or trade web address
– company or trade OIB / VAT number

You guarantee that the information you have provided is accurate, that you are professionally competent and authorized to handle the information provided, and that you fully agree that we use and collect your data in accordance with the Law and the Terms of our Privacy Policy.

We collect personal data primarily for:

– providing an answer to your inquiry
– providing services for your inquiry
– further developing our services

The personal data collected through the form or in further e-mail communication will not be used for the purpose of sending newsletters, publications, brochures and other promotional materials. Before collecting personal data for marketing purposes, we will inform our users about our intention to process personal data, ensure their consent, but also allow them to object to such processing.

We do not sell our users personal data. We commit to protect the personal data of our users by collecting only the necessary, basic customer data. All personal data is strictly guarded and can be consulted only the owner of Croatia Luxury Services to whom this information is necessary for work purposes.

We may disclose your information to individuals acting as our external associates, who need this kind of information in order to provide services or to process the information on our behalf. We require our external associates and suppliers to comply with the Privacy Policy of the information we share with them.

In cases where it is required by law or it is necessary to prevent, detect or punish crimes and fraud, your personal data will be shared with the authorities. We may disclose your information in response to a court order or other legitimate request from the state.

You have several control options when it comes to your data:

– by limiting the information you disclose: when you get in touch with us, please make sure that you only provide information necessary for further cooperation
– by rejecting cookies in browser settings: the plugin on the site allows you to remove or reject browser cookies before using our website, but keep in mind that certain features of the website may not work properly without cookies
– at any time you have the right to request access to your own data, to modify or erase incorrect data, as well as restrict or object to data processing for legal reasons, You also have the right to transfer data. To exercise these rights, update your personal data or get answers to any questions regarding the processing of your personal data, please contact us at book@croatialuxuryconcierge.com.

In the event of unauthorized outflow of personal data or personal data breach, by random or deliberate actions within the business handling, which could significantly affect the personal data of the user, both the authorities and the users will be notified, within the legal time frame.

Cookie Policy

This website uses cookies to improve customer services and facilitate the browsing of our website. By using this website, you consent to the use of cookies according to the Terms described. By blocking the cookies, you can still browse the site, but some of its features will not be functional. Our website does not use the so-called Targeting cookies, that is cookies that are applied for web advertising.

When browsing our website, no personal data that would allow your personal identification is collected. If we need your personal data in order to provide a particular type of service, you will be timely informed. All information collected through cookies is aggregated and therefore anonymous.

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. By re-accessing our website, your web browser sends us cookies back so that our server can recognize and adjust the website settings to improve your user experience. This way, the information is customized to your needs and how you generally use them. You can find out more detailed information about the use of cookies at https://www.aboutcookies.org/. Cookies can also save a large number of personal data (name, e-mail) for which you must fully provide access. Therefore, cookies can’t access the files on your computer, unless you haven’t enabled them.

Cookie settings can be configured and changed in your chosen internet browser. By disabling cookies, you will not be able to use certain website functions. Read more at https://www.allaboutcookies.org/ and https://www.youronlinechoices.eu/.

The plugin on this website allows you to view your cookies and delete them individually or block them completely. If you delete all the cookies, all the previously set up settings for our website will be lost.

Our website uses session cookies, which remain on your personal computer only while browsing the site and are removed from your personal computer when you close the web browser which you have used to browse this site. With the help of these cookies, the site stores temporary data.

The site also uses persistent cookies, which remain on your computer even after you close your browser, until they expire or until you delete them manually. All information collected through cookies is aggregated and therefore anonymous. These are Google Analytics cookies, which last between 30 seconds and 2 years, depending on the type of information they receive. Google Analytics cookies are used for aggregating information about the traffic to our website. These cookies also track how our website is used and what content is of interest to our users, all for the purpose of improving the running and functionality of our websites. The Google Analytics cookies used on our website are: _ga, _gat, _gid which allow the view of statistics in regard to the traffic on our website. If you do not want this service to store cookies, ban it from the plugin or do so at the following link: Google Analytics – https://tools.google.com/dlpage/gaoptout.